Arriving on Labor Day, after setting up our rv for a brief holiday, we found that our pick up was leaking diesel. Everything was closed on Labor Day. I Googled up automotive repair, read reviews, and found Rocha Automovite nearby. We got up early and headed their way. Expecting the worst outcome and a chance that we probably would be turned away. We walked up to the locked door and a young lady came behind us and asked if we needed help. She had just arrived to the office. We explained our situation of pulling an rv and stopping for a brief time. We shared our concern if we could limp our way back home or if they had time to fix it. Mel, without hesitance, told us she would see what they can do for us. Next thing we knew they were taking our truck in and John came to see us and said it was a fairly easy filter fix. They fixed our truck within the time frame they promised and at a reasonable price. MEL and JOHN gave outstanding customer service and were very pleasant. We were so grateful that they were able to fit us in and help us out. We would definitely recommend and give 5 stars. Even tho we had an easy fix we firmly believe they would have done whatever possible to help us. We both work in customer service businesses and travel often. Unfortunately, customer service and kindness are becoming rare these days, it is refreshing to see it living well in Fortuna! Thank you Rocha Automotive ! The Dudleys
Thank you so much for this review as the owner this makes me so happy. I believe we have great employees who care about our Customers as much as Ken and I do. It is never a good time to have vehicle problems. Worse when you are on the road and don’t know who to trust. I’m so glad we got you home safely. Angie Rocha.
- Rocha's Automotive Inc.